Coverage
Which systems, mailboxes, files, and configurations are actually backed up-and which are explicitly excluded?
Backup and continuity
A backup is only real once someone has tested restoring it.
Backup exists to answer one question under pressure: can we get this back, and how long will it take? Continuity planning turns that question into an agreed answer before an incident forces it.
What a backup conversation should cover
Four questions before trusting a backup.
Retention
How long are backups kept, and what happens once retention expires?
Recovery expectations
What is a realistic, agreed understanding of restore time and possible data loss-not a marketing promise?
Testing
How and how often is a restore actually verified, rather than assumed to work?
Where scope matters
Backup administration is not disaster-recovery architecture.
Can fit recurring scope
Microsoft 365 mailbox and file backup administration, backup job monitoring, and restore requests handled within agreed scope.
May need separate work
Full disaster-recovery architecture for line-of-business servers, backup strategy for systems outside the managed environment, and compliance-driven retention programs. If that server itself is due for a decision, see cloud server migration and virtualization.
Honest limits
This page does not publish a recovery-time promise.
A specific recovery time objective and recovery-point objective depend on the systems involved, the backup method, and the agreed scope-those figures belong in writing, not on a marketing page.
- What is explicitly not backed up today?
- Who is authorized to request and approve a restore?
- What is the plan if Microsoft 365 itself has a provider-side outage-a different event than a backup failure?
Connect the work
See what an outage actually costs before it happens.
Reach the team
Tell us what needs an owner
Share your team size, current support setup, and the responsibilities you want clarified. We will use that to figure out whether an MSP introduction makes sense.
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