Critical function inventory
Name the handful of activities the business genuinely cannot go a full day without, before assuming everything is equally urgent.
Continuity planning
A backup is a file. Continuity is a plan for the people.
Backup answers whether data comes back. Continuity planning answers what the team actually does while it is gone-and who decides.
Building the plan
Five elements a working plan actually needs.
Alternate work method
A documented fallback for the affected function-not always technology, sometimes a manual workaround or a different location.
Communication plan
Who tells the team, clients, and vendors what is happening, and through which channel if email or chat is itself part of the outage.
Dependency and vendor map
The internet provider, software vendors, and partners the business depends on, with contact paths that do not live in only one person’s head.
Recovery roles and authority
Who is authorized to declare an incident, approve emergency spending, and confirm the return to normal operating.
A necessary boundary
Backup administration is not the same plan as business continuity.
Backup administration
Whether a specific file, mailbox, or system can be restored, and how long that takes. See cloud backup and continuity for the coverage and recovery questions.
Business continuity planning
What the business actually does-and who decides-while restoration is in progress. This page is about that operating plan, not the restore mechanics behind it.
Test it before you need it
Questions worth answering before an event, not during one.
- If the primary work location or system were unavailable for a full day, what would the team actually do instead?
- Who is authorized to make an emergency decision if the usual approver is unreachable?
- Does everyone who needs the communication plan have a copy that does not depend on the affected system?
- When was any part of this plan last rehearsed, even briefly?
Honest limit: this page does not promise a specific recovery time or protection against every disruption. A written plan reduces confusion during a bad day; it does not prevent one.
Connect the work
Know what a disruption would cost before planning around it.
Reach the team
Tell us what needs an owner
Share your team size, current support setup, and the responsibilities you want clarified. We will use that to figure out whether an MSP introduction makes sense.
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