Patch status
Whether supported devices have received available operating-system and application updates, and which are overdue - reviewed on a recurring cadence rather than assumed current.
Monitoring
Monitoring is a specific list, not a promise of eyes on glass.
'We monitor your systems' means very different things at different providers. Here is what recurring monitoring can actually name and check - and the live, 24/7-NOC claim this site deliberately does not make.
What actually gets checked
Five checks, on a named cadence.
Backup job success
Whether last night's or last week's backup job actually completed, not just whether it was scheduled to run. A failed job is a finding, not a silent gap.
Endpoint protection health
Whether the anti-malware or EDR agent is installed, updated, and actually reporting on each supported device - not just installed once at setup and forgotten.
Account and access exceptions
Unusual sign-in patterns, accounts that should have been disabled, and multi-factor authentication gaps, reviewed as part of the same cadence.
Capacity and warning signs
Storage, mailbox, and license thresholds approaching a limit, flagged before they become an outage or a blocked user.
What this is, and isn't
"Monitored" needs a specific definition, not a dashboard photo.
What recurring monitoring means here
A defined list of checks - like the ones above - reviewed on an agreed cadence, with exceptions turned into a visible action or a decision for you.
What this site does not claim
A staffed 24/7 network operations center, live human eyes on a dashboard around the clock, or a guaranteed detection or response time. Those are specific, expensive commitments - if a provider claims them, ask for the staffing and the written SLA.
Honest limit: monitoring reduces how often a failure goes unnoticed. It does not prevent every failure, and no cadence is promised here beyond what's confirmed in the service agreement.
Before signing
Questions worth asking any provider about monitoring.
- Is this monitoring reviewed by a person on a schedule, or only when a device happens to report a problem?
- What specifically triggers an alert, and who receives it first?
- What happens when a backup job fails - is that surfaced immediately, or discovered at the next review?
- Does "24/7 monitoring" mean staffed coverage, or automated alerts that wait for business hours to be reviewed?
Connect the work
See where these checks fit inside the monthly rhythm.
Reach the team
Tell us what needs an owner
Share your team size, current support setup, and the responsibilities you want clarified. We will use that to figure out whether an MSP introduction makes sense.
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